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Summary                                                                                                                                                                   

Extremely Passionate, financially engaged professional with extensive experience in developing engaged teams and managing large retail locations. Possess a strong ability to motivate, guide, and build an organized team environment that achieves world class sales profits, service, and customer experiences. Ambitious and results-oriented Leader with over 18 years of experience creating strategic alliances with companiess to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.

Skills                                                                                                                                                                          

  • Sales team development

  • Supervision and training

  • Performance improvements

  • Profit and loss accountability

  • Succession planning

  • Recruiting and hiring

  • Team building and motivation

  • Project management

  • Vendor relationships

  • Employee development

  • Communication skills

  • Customer relationship management

  • Employee scheduling

  • Leadership and team building

  • Customer retention

  • Top talent recruiting, hiring and retention

  • Staff development

 

 

Experience                                                                                                                                                                 

Best Buy | Springfield, VA

General Manager

10/2014 - Current

  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

  • Built and maintained loyal, long-term customer relationships through effective account management.

  • Designed sales and service strategies to improve revenue and retention.

  • Managed shrink processes and inventory levels for corrective action planning to save costs.

  • Enhanced operational performance by developing effective business strategies, systems and procedures.

  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.

  • Tracked monthly sales to generate reports for business development planning.

  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.

  • Participated in organizational transformation and implementation activities to monitor corporate restructures.

  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.

 

Best Buy | companiesTyson's Corner, VA

General Manager

08/2010 - 10/2014

  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

  • Built and maintained loyal, long-term customer relationships through effective account management.

  • Designed sales and service strategies to improve revenue and retention.

  • Managed shrink processes and inventory levels for corrective action planning to save costs.

  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

  • Enhanced operational performance by developing effective business strategies, systems and procedures.

  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.

  • Tracked monthly sales to generate reports for business development planning.

  • Facilitated monthly workshops to share best practices to optimize productivity.

  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.

  • Liaised with cross-functional teams to develop product positioning strategies.

  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.

 

Best Buy | Sterling, VA

Assistant Store Manager

02/2010 - 08/2010

  • Delivered a world-class customer experience as THE destination and authority for technology products and services.

  • I shared leadership responsibility of the overall Best Buy Store along with the General Manager and other Assistant Managers played a vital role in implementing sales action plans, analyzing business results, and driving execution of sales strategies.As the Assistant Store Manager - Sales I Provided direct supervision, coaching, training, development, and performance management of supervisors and associates.

  • Shared accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results.

  • Delivered on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (eg.

  • Online, Services, Delivery/Installation, Solutions etc.).

  • Drove positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals.

  • Integrated partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.

  • Engaged customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.

  • Motivated, coached, recognized, and performance managed employees to reach their full potential.

 

Best Buy | Manassas, VA

Territory Business Manager

04/2009 - 02/2010

  • Achieved annual sales volume in excess of $60-80 million by motivating all levels of employees to continuously exceed objectives.

  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.

  • Oversaw store merchandising, brand exposure and product availability.

  • Maximized branch revenue by optimizing daily operations.

  • Strategized business operations, merchandising strategies and personnel moves.

  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

  • Recruited over 100 managers and supervisors to fill internal job vacancies.

  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.

  • Identified and developed top talent within management structure to promote performance-oriented culture.

  • Cultivated positive rapport with associates and team leadership.

  • Mentored team members by demonstrating best practices for sales and customer service.

  • Implemented effective territory plans and leveraged available resources to effectively meet and exceed sales targets.

  • Developed annual branch business plan for maximum profitability and effectiveness.

  • Established budgets and strategic business plans for daily operations.

  • Articulated growth objectives and operating plans.

  • Enhanced financial performance metrics by networking to create successful and sustainable relationships.

  • Produced monthly and quarterly sales tax reports for each jurisdiction, prepared commissions and monitored bi-weekly payroll administration.

 

Best Buy | Raleigh, NC

District Business Manager

08/2008 - 04/2009

  • Achieved annual sales volume in excess of $60-80 million by motivating all levels of employees to continuously exceed objectives.

  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.

  • Oversaw store merchandising, brand exposure and product availability.

  • Maximized branch revenue by optimizing daily operations.

  • Strategized business operations, merchandising strategies and personnel moves.

  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

  • Recruited over 100 managers and supervisors to fill internal job vacancies.

  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.

  • Identified and developed top talent within management structure to promote performance-oriented culture.

  • Cultivated positive rapport with associates and team leadership.

  • Mentored team members by demonstrating best practices for sales and customer service.

  • Implemented effective territory plans and leveraged available resources to effectively meet and exceed sales targets.

  • Developed annual branch business plan for maximum profitability and effectiveness.

  • Established budgets and strategic business plans for daily operations.

  • Articulated growth objectives and operating plans.

  • Enhanced financial performance metrics by networking to create successful and sustainable relationships.

  • Produced monthly and quarterly sales tax reports for each jurisdiction, prepared commissions and monitored bi-weekly payroll administration.

 

Best Buy | Fayetteville, NC

Customer Solutions Manager

10/2008 - 04/2009

  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

  • Revised department schedules to maximize coverage during peak hours.

  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.

  • Supported sales team members to drive growth and development.

  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.

  • Established sales goals and strategies that contributed to increased growth in sales and profitability.

  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.

  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.

  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.

  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.

 

Best Buy | Garner, NC

District Business Manager

12/2007 - 10/2008

  • Executed brand and sales strategy to effectively demonstrate product value to key customers.

  • Implemented effective territory plans and leveraged available resources to effectively meet and exceed sales targets.

  • Boosted market share with clearly defined drivers and tactics as well as strategic use of team capability and resources.

  • Established budgets and strategic business plans for daily operations.

  • Enhanced financial performance metrics by networking to create successful and sustainable relationships.

  • Trained and mentored sales team members in customer relations, customer service and product placement.

  • Set clear objectives and helped team members develop plans to achieve quotas.

  • Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.

  • Supervised sales strategy, training, team structure and communication of regional sales program.

  • Supported individual representative performance goals and division benchmarks to maximize sales performance.

  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.

  • Supported sales management initiatives to optimize business development.

 

Best Buy | Fayetteville, NC

Customer Experience Manager

09/2007 - 12/2007

  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

  • Revised department schedules to maximize coverage during peak hours.

  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.

  • Supported sales team members to drive growth and development.

  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.

  • Established sales goals and strategies that contributed to increased growth in sales and profitability.

  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.

  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.

  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.

  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.

 

Best Buy | Fayetteville, NC

Digital Imaging Supervisor

06/2006 - 09/2007

  • Aligned sales team members with objectives and revitalized operations to improve revenue and margin.

  • Maintained current knowledge of market trends, business practices and latest products to share with new home theater customers.

  • Improved all statistical categories through careful and strategic leadership of department activities.

  • Directed and supervised staff performance.

  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

  • Identified appropriate solutions to minimize issues and quickly solve problems.

  • Instructed staff on procedures for handling difficult transactions.

  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

  • Grew revenue by improving sales and service strategies.

  • Trained and developed over 1000 employees through constructive feedback and focus on long-term career growth.

  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.

  • Increased sales on consistent basis by developing key customer relationships.

  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

  • Increased sales on consistent basis by developing and maintaining key customer relationships.

  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.

  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.

 

Best Buy | Fayetteville, NC

Cellular Supervisor

04/2005 - 06/2006

  • Aligned sales team members with objectives and revitalized operations to improve revenue and margin.

  • Maintained current knowledge of market trends, business practices and latest products to share with new home theater customers.

  • Improved all statistical categories through careful and strategic leadership of department activities.

  • Directed and supervised staff performance.

  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

  • Identified appropriate solutions to minimize issues and quickly solve problems.

  • Instructed staff on procedures for handling difficult transactions.

  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

  • Grew revenue by improving sales and service strategies.

  • Trained and developed over 1000 employees through constructive feedback and focus on long-term career growth.

  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.

  • Increased sales on consistent basis by developing key customer relationships.

  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

  • Increased sales on consistent basis by developing and maintaining key customer relationships.

  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.

  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.

 

Best Buy | Fayetteville, NC

Appliances Supervisor

02/2004 - 04/2005

  • Aligned sales team members with objectives and revitalized operations to improve revenue and margin.

  • Maintained current knowledge of market trends, business practices and latest products to share with new home theater customers.

  • Improved all statistical categories through careful and strategic leadership of department activities.

  • Directed and supervised staff performance.

  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

  • Identified appropriate solutions to minimize issues and quickly solve problems.

  • Instructed staff on procedures for handling difficult transactions.

  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

  • Grew revenue by improving sales and service strategies.

  • Trained and developed over 1000 employees through constructive feedback and focus on long-term career growth.

  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.

  • Increased sales on consistent basis by developing key customer relationships.

  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

  • Increased sales on consistent basis by developing and maintaining key customer relationships.

  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.

  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.

 

Best Buy | Fayetteville, NC

Home Theater Supervisor

02/2003 - 03/2004

  • Aligned sales team members with objectives and revitalized operations to improve revenue and margin.

  • Maintained current knowledge of market trends, business practices and latest products to share with new home theater customers.

  • Improved all statistical categories through careful and strategic leadership of department activities.

  • Directed and supervised staff performance.

  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

  • Identified appropriate solutions to minimize issues and quickly solve problems.

  • Instructed staff on procedures for handling difficult transactions.

  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

  • Grew revenue by improving sales and service strategies.

  • Trained and developed over 1000 employees through constructive feedback and focus on long-term career growth.

  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.

  • Increased sales on consistent basis by developing key customer relationships.

  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

  • Increased sales on consistent basis by developing and maintaining key customer relationships.

  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.

  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.

 

Best Buy | Fayetteville, NC

Home Theater Senior Sales

01/2002 - 02/2003

  • Identified and corrected performance and personnel issues to reduce impact to business operations.

  • Complied with company policies, objectives and communication goals.

  • Provided ongoing training to address staff needs.

  • Established and enforced clear goals to keep employees working collaboratively.

  • Resolved customer complaints and adjusted policies to meet changing needs.

  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

  • Sold various products by explaining unique features and educating customers on proper application.

  • Built and maintained relationships with peers and upper management to drive team success.

  • Answered incoming telephone calls to provide store, products and services information.

  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

  • Assisted teammates with sales-processing tasks to meet daily sales goals.

  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

  • Offered product and service consultations and employed upselling techniques.

  • Acted as initial contact in addressing customer concerns.

  • Built trusting relationships with customers by making personal connections.

  • Met merchandise processing standards and maintained organized and accessible work area.

  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.

  • Mentored team members in mastering sales techniques to consistently exceed objectives.

  • Negotiated and closed deals with minimal oversight.

  • Worked with fellow sales team members to achieve group targets.

  • Processed orders through company system and coordinated product deliveries.

  • Coached team members on security risks and loss prevention to aid in mitigating store theft.

  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.

  • Acted as point of contact for internal and external customers across departments.

 

Best Buy | Fayetteville, NC

Home Theater Sales

12/2001 - 01/2002

  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

  • Sold various products by explaining unique features and educating customers on proper application.

  • Built and maintained relationships with peers and upper management to drive team success.

  • Answered incoming telephone calls to provide store, products and services information.

  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

  • Assisted teammates with sales-processing tasks to meet daily sales goals.

  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

  • Offered product and service consultations and employed upselling techniques.

  • Acted as initial contact in addressing customer concerns.

  • Built trusting relationships with customers by making personal connections.

  • Met merchandise processing standards and maintained organized and accessible work area.

  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.

  • Mentored team members in mastering sales techniques to consistently exceed objectives.

  • Negotiated and closed deals with minimal oversight.

  • Worked with fellow sales team members to achieve group targets.

  • Processed orders through company system and coordinated product deliveries.

  • Coached team members on security risks and loss prevention to aid in mitigating store theft.

  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.

  • Acted as point of contact for internal and external customers across departments.

 

Best Buy | Fayetteville, NC

McClinnahanAppliances Sales

07/2001 - 12/2001

  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

  • Sold various products by explaining unique features and educating customers on proper application.

  • Built and maintained relationships with peers and upper management to drive team success.

  • Answered incoming telephone calls to provide store, products and services information.

  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

  • Assisted teammates with sales-processing tasks to meet daily sales goals.

  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

  • Offered product and service consultations and employed upselling techniques.

  • Acted as initial contact in addressing customer concerns.

  • Built trusting relationships with customers by making personal connections.

  • Met merchandise processing standards and maintained organized and accessible work area.

  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.

  • Mentored team members in mastering sales techniques to consistently exceed objectives.

  • Negotiated and closed deals with minimal oversight.

  • Worked with fellow sales team members to achieve group targets.

  • Processed orders through company system and coordinated product deliveries.

  • Coached team members on security risks and loss prevention to aid in mitigating store theft.

  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.

  • Acted as point of contact for internal and external customers across departments.

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